Customer experience needs improvement. A staggering 60% of customers frequently experience long wait times when interacting with brands. Nearly as many have to answer repetitive questions or endure slow support processes across all touch points.
In today’s era of convenience, what can be worse than asking customers to endure this additional frustration throughout the customer journey? Asking them to exert the effort without providing tangible value in return.
CCW Digital Principal Analyst & Director Brian Cantor details the current state of customer experiences and uses insights from Deduce CEO Ari Jacoby to show how brands can improve CX, security, and customer trust with identity intelligence at scale.
In this Special Report, you’ll learn:
- Why existing experiences erode customer trust.
- How to personalize experiences with identity behavioral intelligence at scale.
- How behavioral intelligence makes customer centricity possible.
Download your copy to learn how Deduce Identity Intelligence can strengthen your security and streamline your customer experience.
Deduce helps companies enhance their customer authentication workflows (CIAM and IDV) to prevent account takeover and account creation fraud and to improve their customer experience. The always growing Deduce Identity Network is the largest independent real-time identity graph across cyber risk and fraud in the U.S., with activity data on more than 550M profiles engaged in more than 1.5B daily interactions across more than 150K websites and apps. The Deduce Identity Network provides Real-Time Behavioral Intelligence at Scale for more accurate fraud prevention and less authentication friction for trusted customers. Deduce Identity Insights offers fast, API-based integration with major CIAM platforms.
Deduce honors and awards include the #1 spot in the Security category of Fast Company’s World’s 50 Most Innovative Companies for 2022, 2021 Fortress Cyber Security, Global InfoSec, and silver Edison Awards, as well as spotlights from CSO, Artificial Intelligence Excellence, and more. Learn more at deduce.com.