Research Report
Optimizing customer journeys for security and CX with identity intelligence at scale
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Customer experience needs improvement. A staggering 60% of customers frequently experience long wait times when interacting with brands. Nearly as many have to answer repetitive questions or endure slow support processes across all touch points.
In today’s era of convenience, what can be worse than asking customers to endure this additional frustration throughout the customer journey? Asking them to exert the effort without providing tangible value in return.
CCW Digital Principal Analyst & Director Brian Cantor details the current state of customer experiences and uses insights from Deduce CEO Ari Jacoby to show how brands can improve CX, security, and customer trust with identity intelligence at scale.
In this Special Report, you’ll learn:
- Why existing experiences erode customer trust.
- How to personalize experiences with identity behavioral intelligence at scale.
- How behavioral intelligence makes customer centricity possible.
Download your copy to learn how Deduce Identity Intelligence can strengthen your security and streamline your customer experience.
About Deduce
Deduce detects SuperSynthetic™ customers–AI-generated identities so realistic they fool legacy fraud solutions. Deduce unmasks SuperSynthetic identities using patented technology and the largest purpose-built, activity-backed identity graph, with 840M U.S. profiles generating 1.5B+ authenticated online events per day across 150,000+ websites and apps. Deduce Identity Graph data drives real-time multicontextual digital forensics to protect new account opening workflows and expose “sleeper” SuperSynthetics already in customer databases.
Recent Deduce awards include the #1 Security spot in Fast Company’s World’s 50 Most Innovative Companies 2022 and the 2022 CISO Choice Award for Fraud Prevention. Learn more about the SuperSynthetic threat and Deduce’s solution at deduce.com.