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Designing for Trusted Users
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60% of customers frequently experience long wait times when interacting with brands. Nearly as many have to answer repetitive questions or endure slow support processes across all touch points. Behavioral identity intelligence at scale can accelerate customer service and deliver a more secure, more personalized experience.
Join CCW Digital Principal Analyst & Director Brian Cantor and Deduce Executive UX Design Strategist Shawn Johnson for an in-depth conversation about the role of identity in customer journey design.
- How current customer experiences often erode trust.
- How to use identity intelligence at scale to effectively personalize CX.
- How behavioral intelligence drives customer centricity.
About Deduce
Deduce sees 89% of new customers before they arrive at a new site or app and 43% within just hours, to stop new account fraud and first checkout fraud. The ever-growing Deduce Identity Network is the largest independent U.S. real-time identity graph in cyber risk and fraud, with activity data on more than 660M profiles engaged in more than 1.5B daily interactions across more than 150K websites and apps, delivering Identity Insights at a scale, recency, and frequency unavailable anywhere else.
Deduce honors and awards include the #1 spot in the Security category of Fast Company’s World’s 50 Most Innovative Companies for 2022, 2021 Fortress Cyber Security, Global InfoSec, and silver Edison Awards, as well as spotlights from CSO, Artificial Intelligence Excellence, and more. Learn more at deduce.com.