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Designing for Trusted Users
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60% of customers frequently experience long wait times when interacting with brands. Nearly as many have to answer repetitive questions or endure slow support processes across all touch points. Behavioral identity intelligence at scale can accelerate customer service and deliver a more secure, more personalized experience.
Join CCW Digital Principal Analyst & Director Brian Cantor and Deduce Executive UX Design Strategist Shawn Johnson for an in-depth conversation about the role of identity in customer journey design.
- How current customer experiences often erode trust.
- How to use identity intelligence at scale to effectively personalize CX.
- How behavioral intelligence drives customer centricity.
About Deduce
Deduce sees 89% of new and returning customers before they arrive at your website or app— 43% within just hours—to incrementally capture more fraud, streamline new account opening, and improve order approval rates for legitimate customers. Deduce has built the largest online Identity Graph for cyber risk and fraud, continuously capturing activity data on more than 660M profiles engaged in more than 1.5B daily interactions across more than 150K websites and apps—a scale unmatched in the market.
Deduce earned the #1 spot in Security among Fast Company’s World’s 50 Most Innovative Companies 2022. As the most awarded company in identity security, Deduce’s other recent honors include the 2022 CISO Choice Award for Fraud Prevention, Cyber Defense Magazine’s 2022 Global Infosec Awards, and the 2021 Edison Awards. Learn more at deduce.com.